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Terms & Conditions

1. Who we are
a. We are Altair Healthcare Limited, registered at Companies House in England and Wales - Company No: 13463084. These terms are a legal agreement between you and Altair and cover your use of the company's services and websites. You accept these terms by signing up for and using the services provided by Altair.

2. Information Contained on the Website
a. All the material on our website is provided for information purposes only and does not constitute legal or other professional advice, and it must therefore not be relied upon as such. Whilst we take all reasonable care to ensure that the information is accurate and up to date, we make no representations, warranties or undertakings about any of the information, content or materials provided on the Website. As a consumer of our services, you are responsible for obtaining independent advice from a qualified party before acting in reliance on any of the information or purchasing any of the products or services sold on our website.

3. Acceptable conduct
By agreeing to these terms, you agree:
i. to only use our Services for lawful purposes;
ii. that you won't engage in any activity that is harmful or infringes our rights or the rights of others;
iii. that you will treat our staff with respect.
iv. Fraud - If we suspect that you provide false data or we detect fraudulent activity, we'll record it, and we reserve the right to pass it to the police or other fraud prevention agencies.

4. Your information
a. You're responsible for ensuring the information you provide when using our Services is true, accurate and kept up to date. By using our Services or agreeing to these Terms, you agree to our collection and use of your data as described in our Privacy Policy.

5. Our Training Service
a. Fees for our training services are payable in advance at booking, or as indicated on your order.

6. Attendance
a. It is mandatory that delegates attend all course sessions for the full duration, and we have
the right to refuse admission to any delegates who arrive at the course venue more than 15 minutes late.
b. Any delegates attending the 1-day refresher course for Prevention & Management of Violence (PMVA) should to provide valid proof of completing the full 3-day qualification course.


7. Cancellation of Service
a. Cancellation by you. If you change your mind before attending the course, you can cancel your purchase at least 2 days before the course date.

b. Cancellation by us. We reserve the right to suspend and/or cancel any service with immediate effect for any reason, including (but not limited to): non-payment, inappropriate conduct or anything we consider a misuse of our service. Where the service is cancelled by us for any reason, we shall have no obligation to refund you for services already paid for, other services or any other loss or expense incurred.

8. Proof of identity
a. At registration at the training venue, you will be sked to provide proof of ID to verify your identity.
b. Proof of ID accepted: Passport, Driving licence (photocard only, no paper UK driving licences can be accepted), National identity card, HM Forces identity card, Student Card (must be current), Employment identification card, Disabled drivers blue pass.


9. Our Payment Terms
a. The price and payment terms for any product or service is provided to you before you sign up and can be found on our website and includes all taxes. If you purchase a Service, these payment terms apply to your purchase. To pay for a Service, you will be asked to provide a payment method at the time you sign up for the Service, and by providing us with a payment method you represent that you are permitted to use that payment method and that the payment information is correct. You also agree that we can charge you for the Services using your payment method and for any other paid for Service that you choose to sign up for while these Terms are in force.

b. We reserve the right to charge interest on invoiced amounts unpaid for more than 30 days. Interest will be calculated at the base rate (as set by the Bank of England) + 8%. We will charge a fee of £80 for any overdue invoices as a contribution towards the cost of pursuing the outstanding amount.

10. Our obligations to you
Providing the Services - We will provide the Services to you with reasonable skill and care and we will obtain and provide the information we make available to you through the Services with reasonable skill and care. If we fail to comply with these Terms or we do not use reasonable care and skill when providing the Services to you, we are responsible for foreseeable losses or damages that you incur. Loss or damage is foreseeable if it would have been expected by you or us at the time the contract was made. We are not responsible for loss or damage suffered by you as result of -

i. circumstances beyond our reasonable control; (for example, industrial action taken by third parties or network or system failure of one of our data providers) but only where we have taken reasonable steps to prevent or minimise any impact on the services.
ii. any business losses that you incur
iii. false, inaccurate or incomplete information provided by you.

11. Exclusion of liability to you from the use of the Website
a. The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made, and without warranty of any kind - whether expressed or implied - including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
b. Any and all liability to you that may arise from your access to and use of the Website, whether due to negligence, breach of duty or otherwise, is excluded to the maximum extent permitted by law.
c. No warranty is given that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
d. We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees or agents.
e. While our website may provide links to third-party resources and websites that may be of interest to you, we are not responsible for the content of those resources or websites. Links to other websites are provided for information purposes and for your convenience and should not be taken to imply that we approve of those sites or that we have any association with its owners. We do not have control of any linked sites, and we are not responsible or liable for the privacy or breach of privacy related to your personal information that you may provide to linked websites.

f. In providing some of its services, Altair works in partnership or contractual relationship with third parties to provide the requested product, service or functionality for the Website's users and customers. By using any product, service or functionality originating from our website, you acknowledge and consent that we may share such information and data with any third party with whom we have a contractual or partnership relationship.

12. Username and password
The website may provide the facility to register in order to gain enhanced access privileges or in order to purchase products or services. If you register, it is your responsibility to maintain the confidentiality of your password. You should not disclose your password to anyone else. We are not responsible or liable for any loss or damage you may incur resulting from breach of this clause.

13. Force Majeure
a. In connection with the supply of any goods or services ordered by you through the Website, we shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control. Such circumstances include - though are not limited to - acts of God, strikes; lock outs; accidents; war; acts of terrorism; fire; or failure of any communications, telecommunications or computer system. We shall be entitled to a reasonable extension of our obligations to you (to the extent we owe any such obligations) should a Force Majeure event occur.

b. If a Force Majeure event to which this clause applies does occur, we agree to notify you as soon as practicable. If the Force Majeure event continues for more than 14 days, either party shall have the right to cancel the agreement. Where services have been paid for in advance but have not been rendered, you will be entitled to a full refund from the date of cancellation for all such services.

c. By accepting these terms, you fully agree to indemnify us from any such claim. You also fully agree to indemnify us from any claim arising from whatever reason, from a third party, and that any such claims will be handled solely and completely between yourself and the third party. If the third party fails to deliver on a service, we will not be liable, nor applicable to any form of refunds or compensation claims related to the service.

d. We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for, any loss of profits, sales, business, or revenue, loss or corruption of data, information or software, loss of business opportunity, loss of anticipated saving, loss of goodwill or any indirect or consequential loss.

14. Disputes
a. Any disputes or claim arising out of or in connection with these Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation.

Refunds policy

1. Training service
a. If you purchase our training service but change your mind at least 2 days before attending the training, we will refund all your payment. However, if you cancel 1 day before the training or on the day of the training, no refund will be issued.

*b. No refunds will be issued where you do not show up for the training.

2. All other products and services
a. If you choose to pay for your purchase by PayPal, any refund from us will deduct the PayPal fee as this amount is not received by us, but is retained by PayPal.

Complaints Policy

Customer complaints
a. If you are unhappy with the service that we have provided you, please contact our customer service manager by calling 0330 165 6180, to speak to the manager who may be able to resolve the problem for you.

b. If, after speaking to the manager you remain dissatisfied and you have failed to get your problem resolved, you may make a formal complaint by sending an email to admin@altairhealthcare.co.uk. Please quote your full name and order number in your email and mark the subject of your email as "Customer Complaint" in the subject field of your email.

c. After we receive your formal complaint, we will acknowledge your correspondence within 2 working days, and we will carry out an investigation into the issues raised in your complaint. Depending on the complexity of the issue, we aim to resolve the problem within a day or at most, 3 working days. We will update you by email, and let you know the outcome or when you can expect your problem to be resolved.